Resources and References


Anyone starting out in the chamber industry can turn to the following resources for assistance.

Institute for Organization Management, a U.S. Chamber Foundation program, is the premier professional development program for chamber executives. Programs are held for one week each year at five U.S. college campuses, and Institute curriculum consists of four increasingly advanced, consecutive levels of study. Participants attend classes on the latest trends and techniques in chamber management taught by industry leaders, academics, and consultants. Class size is limited to enhance the learning experience and foster peer interaction. Call l 202-463-5570, or email

The U.S. Chamber’s Accreditation Program is the only national program that recognizes chambers for their effective organizational procedures and community involvement. To achieve Accreditation, a chamber must meet minimum standards in it’s operations and programs, including governance, government affairs, and technology. This extensive self-review can take three to six months to complete. The final rating, Accredited, 3-star, 4-star, or 5-star, is determined by the accrediting board, a panel of U.S. Chamber members. Accreditation is open to all chambers that have been operating for three or more years. Chamber members receive a discount on their application. For more information call 202-463-5560.

American Chamber of Commerce Executives is a professional association designed to help management personnel in their career development.

For program information and materials, visit or call 703-998-0072.

Reference Books


Finance and Legal
Model Policies and Procedures for Not-for Profit Organizations
Edward J. McMillan, CAE
Available on the ACCE website, www.



Enhancing Committee Effectiveness: Guidelines & Policies for Committee Administration
John F. Schlegel, CAE
Available on the ASAE website,
Hiring the Chief Executive
Sheila Albert
Available on the ACCE website, www.


Volunteers—How to Get Them, How to Keep Them: An Essential Guide for Volunteer Leaders and Staff of Professional, Trade and Charitable Nonprofit Organizations
Helen Little
Available on the ASAE website,


The Perfect Board
Calvin Clemons, CAE, CMP


Human Resources

Career Building for the Chamber Professional
Available on the ACCE website,


The New CEO’s Guide: Advice for the First-time, Aspiring, or Current Association Executive
Beth Brooks
Available on the ACCE website,


Marketing and Communications

How to Develop a Customer Service Plan 
Available on the ACCE website,


Quick and Easy Newsletters
Available on the ASAE website,


Membership and Programs

Guide to State Legislative Lobbying
Robert L. Guyer
Available on the ASAE website,


Keeping Members: The Myths and Realities
Arlene Farber Sirkin and Michael McDermott 
Available on the ASAE website,
Money Matters—Your Guide to Membership Sales
Available on the ACCE website,


Millennium Membership: How to Attract and Keep Members in the New Marketplace
Mark Levine, CAE
Available on the ASAE website,


Robert C. Harris, CAE, provides free tips and templates on