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The Practical Playbook for Small Business Owners

Insights and guidance to help small businesses navigate today’s biggest challenges.


Tools and Insights to Help Grow Your Business

Running a small business comes with opportunities and challenges, especially when you’re working to stand out, bring in new customers, and grow your revenue. This hub was built specifically for small business owners like you, bringing together smart strategies and practical resources to support your success. Explore ideas, tips, and solutions designed to help you work smarter, connect with customers, and unlock new opportunities for growth.

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Customers Want to Shop Small and Seamlessly: Simple Tools for Delivering That Experience

Today’s customers expect to be able to shop seamlessly using their preferred payment methods, even with small, local Merchants. Here’s how small businesses can use simple tools to meet this desire, whether they operate online, on Main Street, or both.

A cafe employee handing a cup to a customer inside a cafe.

Social Media’s Growing Impact on Small Businesses

Data from the American Express Small Business Survey highlights how social media helps small businesses grow revenue, reach new customers—especially Millennials and Gen Z—and stay deeply connected to their communities.

  • 98%

    of small business owners now market their business through social channels, and 99% of those who do say it has positively impacted their revenue over the past year.

  • 81%

    of Millennials and Gen Z discovered a new small, independently owned business through social media in the past year

  • 76%

    of consumers agree that small businesses are essential to their community

  • View the Survey Results

AI for Small Business

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About American Express
American Express is a global payments and premium lifestyle brand powered by technology. Our colleagues around the world back our customers with differentiated products, services, and experiences that enrich lives and build business success.
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Marketing Guide

Getting the word out about your business is key. Our guide can help you craft your plan and strategies.

A Strategic Guide to Marketing Your Small Business

Learn how to create a marketing plan, choose the right channels, track ROI, and grow your business with proven strategies and tools.

The owner of a yarn store, a middle-aged woman, stands next to cubbyhole shelves of yarn in various colors. The store owner has bobbed auburn hair and she wears a blue patterned dress under a brown sweater. She poses with one hand on the shelves and one on her hip.

Future-Proof Your Business: People and Profit Strategies