Airbnb Case Study
Published
September 15, 2026
What problem is the organization trying to solve?
As a platform built on trust, Airbnb leverages partnerships with subject-matter experts and organizations to help inform its products, policies, and educational content for hosts, travelers, employees, and neighbors to support global efforts to help end human trafficking and exploitation.
Why is this platform part of the solution?
In 2022, Airbnb launched its Trust and Safety Advisory Coalition (TSAC)), a coalition of U.S.-based and international organizations with deep expertise in trust and safety matters. Airbnb works closely with TSAC on proactive solutions to help support responsible hosting and positive stays.
How are the measures created and refined?
Airbnb collaborates with TSAC and other counter-trafficking partners to provide the following:
Staff Training
- Airbnb has enrolled 30,000+ employee and partner learners in human trafficking awareness training, created alongside TSAC partners.
- Partner-informed briefings help strengthen Airbnb’s defenses against potential traffickers.
Education and Support to Law Enforcement
- With the support of TSAC partners, Airbnb’s dedicated Law Enforcement Operations team has educated agencies globally on its support for relevant criminal investigations, including the company’s law enforcement portal and policies and procedures for legal disclosures. Airbnb has also participated in law enforcement events to help foster cooperation.
During major sporting events, Airbnb deepened its engagement with local law enforcement in host cities, educating authorities on how the organization can support efforts to help keep visitors, residents, and neighborhoods safe during major sporting events.
Partnership With ECPAT
With partner support, Airbnb became the first home-sharing platform to sign ECPAT’s The Code. The Code affirms Airbnb’s commitment to support six governing criteria designed to help reduce the risk of sexual exploitation and trafficking of children: platform policies, supplier contracts, employee training, stakeholder engagement, awareness raising, and annual reporting on progress.
Improved Policies Related to Trafficking and Exploitation
- Airbnb, with input from partners, redesigned its in-app Safety Center with the goal of making it easier for users to navigate.
- Airbnb’s 24-Hour Safety Line has undergone improvements to help increase efficiency in routing safety-related concerns to its dedicated Safety team.
- With partner input, Airbnb updated a number of its platform policies related to trafficking and exploitation.
Developed in consultation with partners, Airbnb’s dedicated solo traveler safety feature is available to guests in 50+ languages.
Airbnb Case Study
About the author
Michael Billet
Michael Billet, director of policy research for Employment Policy at the U.S. Chamber of Commerce, keeps members and internal Chamber policy staff abreast of pending labor, immigration, and health care legislation, as well as federal regulatory and subregulatory activities. He is also responsible for planning the Chamber’s annual workplace and community wellness forum.
