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Mastering the Customer Experience

In today's digital world, creating a unified customer experience across all touchpoints is more important than ever. Here's how to build customer service into every facet of your business.

Prioritizing Your Customers

A seamless and innovative customer service operation is essential for any modern business. Get expert advice on customer management strategies, systems, and technologies to help you deliver the best experience possible.

Latest—

PuffCuff Founder on Winning Over Big Retailers With Hair-Raising Innovation That Fills an Unmet Need

Ceata E. Lash’s transition from relaxed to natural hair sparked the creation of a hair clamp for textured locks. She’s sold more than 760,000 since 2013, cracking Sally Beauty to Walmart.com.

How to Integrate Your VoIP Phone System With Business Tools

Explore ways to get more value from cloud-based software by syncing these programs with your communications platform

Smart Strategies for Learning From Mistakes

Approach defeat with a fresh mindset and overcome preconceptions holding you back. Here’s how to use mistakes as a learning experience.

Text Message Marketing Tools for Small Business

These nine text message marketing tools will help you create personalized messages for your customers and audience.

AI Tools Your Small Business Needs for Competitive Analysis

Discover how your small business can leverage artificial intelligence tools to simplify data collection, improve your search engine optimization strategy, gain a competitive edge, and more.

5 Ways to Build Community Around Your Local Retail Business

A new report from wholesale marketplace Faire says Americans will spend more to support local retailers. Here’s how to lean into this trend and boost business.

How ‘Retail Concierges’ (Both Digital and Human) Are Poised to Disrupt the Shopping Experience

AI-powered virtual sales assistants and improved tools for store employees will anticipate shoppers’ needs and provide VIP-level service at scale.

What Are APIs and How Do They Work?

Every business can benefit from understanding APIs and how they work. Here’s what you need to know.

Background Music Services for Small Businesses

Set the right tone with licensed music from these background music services.

What Are FIFO and LIFO?

FIFO (first in, first out) and LIFO (last in, first out) are accounting methods related to inventory that directly impact your taxes. Learn which one is right for your business.