Grow
Customers
Balancing the need to attract new customers while keeping your existing clients happy.
Featured
6 Strategies for Finding New Customers for Your Small Business
Learn the six steps to acquire new customers in less time.
Customers
8 AI Tools and Features to Enhance Your Customer Service Experience
Discover top artificial intelligence tools and features to improve your business’s customer service experience, from conversational chatbots to data analytics.
Customers
Top Tips for Handling a Bad Customer Review
Every business has received a negative review at some point. Follow these tips to help turn a negative review into a positive outcome.
Latest
Working Late? You’re Not Alone
You’re short on time and busy putting out fires. Sign up for our newsletter, Midnight Oil, and find out what you need to know to adapt and thrive tomorrow.
Sign Up
Latest—
How to Tell Customers an Employee Has Left Your Company
Losing an employee is tough. Telling your customers is also hard. Here are some guidelines for getting through the conversation with grace.
10 Questions to Tell if You’re Offering Top-Notch Service
Is your customer service helping or hurting your business? Take this quick quiz to see where you stand — and where you can improve.
Examples of Customer Loyalty Programs Small Businesses Can Emulate
Loyalty programs from Rapha, Dropbox, and other brands provide inspiration for creating your own small business loyalty program.
Companies Using Threads to Market Their Business
Threads is here to stay. Here are some companies using Threads effectively to help you find inspiration for your own channel.
How to Choose the Best CRM Software
Find the right customer relationship management solution for your small business with this step-by-step guide to comparing the best CRMs, in-demand features, and pricing.
Personality Traits Customers Love
As you hire and promote employees, look for these personality traits to infuse your brand with characteristics that customers love.
Digital Tools Small Businesses Can Use to Improve Customer Service
These six digital tools will help you provide better service and build customer loyalty.
How to Identify and Learn From Your Customer Base
If you’ve never performed a customer base audit, here’s how — and why — you should consider doing so.
AI Tools for Better Customer Service
Discover top artificial intelligence tools and features to improve your business’s customer service experience, from conversational chatbots to data analytics.