by U.S. Chamber of Commerce
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Jessica Elliott

CONTRIBUTOR

About Jessica

Jessica is a writer and business consultant specializing in tech, marketing, and small business operations. She dives deep into research and trends while writing compelling content that helps business leaders make strategic decisions. Along with writing for CO, she works with brands, such as Investopedia and U.S. News.

Latest—

Guide to Accepting Credit Card Payments
Accepting credit cards and digital wallets helps small businesses increase revenue and attract more customers. This step-by-step guide explains how to take payments online, in person, and over the phone.
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What Is a Point-of-Sale (POS) System?
A point-of-sale (POS) system is the checkout technology small businesses use to accept payments and track sales. Explore POS benefits and setups for your field.
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The Difference Between Strategy, Goals, and Tactics
Define the steps in a strategic planning process and learn how to turn competitive direction into measurable targets and a daily action plan.
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How to Choose Small Business Insurance
The best small business insurance meets regulatory requirements and professional needs without breaking your budget. Explore policies, costs, and advisory options.
READ
RUN » FINANCE

Guide to Understanding Credit Card Processing
Before choosing a merchant services provider, learn how the credit card payment process works, who participates, and when you get paid. Explore processing stages, pricing models, and more in this guide.
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RUN » HUMAN RESOURCES

What Is a Professional Employer Organization?
Do you want to outsource HR processes or enhance your benefits package? Here’s what you need to know about PEO services.
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RUN » FINANCE

How to Monetize Facebook
Activate Facebook monetization tools to earn money on posts, reels, and more. See if your page is eligible, and explore ways to boost sales and track Facebook revenue.
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RUN » TECHNOLOGY

Small Business Phone System: A Guide to Service Types, Terms, and Equipment
Explore different types of business phone systems, from landlines to VoIP, and learn how features and costs differ.
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GROW » CUSTOMERS

How to Handle Customer Complaints
Turn mistakes into opportunities by using de-escalation techniques and resolution-tracking tools. Take these steps to effectively manage customer grievances.
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RUN » FINANCE

How to Set Up a Profit-Sharing Program at Your Company
A profit-sharing plan incentivizes and rewards employees for their hard work. Follow these steps to implement one at your small business.
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