Mark Hamstra

CONTRIBUTOR

About Mark

Mark Hamstra is a freelance business writer with experience covering a range of topics and industries, including food and mass retailing, the restaurant industry, direct/mobile marketing, and technology. Before becoming a freelance business journalist, Mark spent 13 years with Supermarket News, most recently as content director, where he was involved in all areas of editorial planning and production for print and online. Earlier in his career he also worked as a reporter and editor for other business publications, including Financial Technology, Direct Marketing News, Nation’s Restaurant News and Drug Store News.

Areas of expertise include:
• Company financial performance
• Technology deployments
• Supply chain strategies
• Product marketing, merchandising and procurement
• Retail real estate, design and construction
• Labor issues

Latest—

Founder of Wine Recommendations App CellarTracker Expands User Base by Supercharging Crowdsourced Content with AI

Former Microsoft Engineer Eric LeVine taps artificial intelligence to help wine drinkers learn from the trove of data he has from its 10 million collectors.

OpenFortune Expands by Putting Brand Messages—Literally—Into the Hands of Consumers

The fortune-cookie marketing company is building its fortune by attracting big advertisers across industries that seek to engage with consumers in real life at the dinner table.

Brands From Kraft Heinz to Marriott Drive Heightened Customer Engagement — and Sales — with QR Codes

Product packaging, restaurant check-out, and gamified customer experiences are among the growing use cases for the scannable technology that are generating a return on investment for businesses.

How Companies Use AI With Social Listening Trends

High-tech monitoring of online conversations helps brands respond more effectively to customer feedback.

How Brands Are Using AI to Minimize the Costs of Product Returns

Businesses from Flux Footwear to Piper & Scoot apparel are tapping the technology to reduce merchandise return rates with solutions at various stages of the consumer buying journey.

How Businesses From The RealReal to Hinge are Leveraging Substack to Boost Brand Engagement and Growth

Companies are increasingly exploring content and storytelling strategies on the newsletter publishing platform to deepen customers’ relationships with their brands and products, drive loyalty, and even stoke sales.

Successful Food Startups' Approach to Product Expansion

Founders and execs reveal the growth strategies behind product introductions.

Retailers and Brands Large and Small Unlock (AI-Aided) Opportunities in a Challenging Pricing Environment

Longer promotions, vendor negotiations, and tech-driven solutions help meet the demands of cautious consumers.

How Businesses Use Ultramodern Tech in Niche Ways

Innovative solutions that leverage automation in marketing, retailing, and transportation yield gains for companies ranging from PODS moving and storage to VenHub’s self-operating convenience stores.

Holiday Trends Your Business Should Know for Black Friday 2025 (and Beyond)

Retailers focus on value, convenience amid a cautious consumer environment.