A Code of Conduct is more than a policy. It is a commitment. It sets expectations, models values, and ensures that everyone connected to our organization is working from the same standard of behavior. When staff, board members, committee chairs, members, and even vendors acknowledge the Code of Conduct, we send a clear message. We want everyone to model good behavior and represent our community with integrity.
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This article is brought to you by Institute for Organization Management, the U.S. Chamber of Commerce’s professional development program for nonprofit executives.
Let's be honest: If we do not share how we expect people to behave, we cannot hold them to that standard. That is like inviting someone to dinner and then being upset when they double dip in the queso. Did you tell them not to? No. But should you have to? Also no. That is why the Code of Conduct exists. It removes uncertainty and gives everyone the same understanding of what is acceptable, what is not, and how to respond when good judgment is required.
Embedding the Code of Conduct in Everyday Operations
Membership Applications New Chamber of Commerce or Association members acknowledge the Code of Conduct from the start. We ask plenty of questions on the application forms, some more useful than others (looking at you, fax number). Asking new members to acknowledge the Code of Conduct sets the tone from day one and makes clear what we stand for.
Annual Reminders Just like companies send updated terms and conditions, businesses can send a simple annual reminder that the Code of Conduct still applies. Staff, board members, and committee chairs sign it each year, reaffirming their commitment. It is short, clear, and far less complicated than the fine print in a phone contract.
Contract Proposals Including the Code of Conduct in vendor and partner agreements ensures that everyone who works with us understands the expectations. It is a professional way of saying, “Here is how we do things around here.”
Meeting Agendas We already put our mission at the top of each agenda. Adding a reminder that links to the Code of Conduct keeps it top of mind, like a friendly note to bring your best self into the conversation.
Why This Matters
Organizations thrive when respect, honesty, and professionalism are not just encouraged but expected. A Code of Conduct provides clarity in uncertain moments, protects reputations, and reassures everyone that they are part of a safe and respectful environment.
By embedding the Code of Conduct into how we welcome, remind, and work with people, we are not just setting rules. We are building trust. And trust is the foundation of everything we do together. Without it, we are just a group of adults sitting in folding chairs, nodding seriously at PowerPoint slides, and calling that “good conduct.” And if that is the best definition we can come up with, we probably need to review the Code of Conduct more than we thought.
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