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Balancing the need to attract new customers while keeping your existing clients happy.
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6 Strategies for Finding New Customers for Your Small Business
Learn the six steps to acquire new customers in less time.
Customers
8 AI Tools and Features to Enhance Your Customer Service Experience
Discover top artificial intelligence tools and features to improve your business’s customer service experience, from conversational chatbots to data analytics.
Customers
Top Tips for Handling a Bad Customer Review
Every business has received a negative review at some point. Follow these tips to help turn a negative review into a positive outcome.
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How to Increase Engagement With Your Customer Surveys
A well designed survey can only take you so far. It’s getting your customers to complete the survey that’s often the real challenge.
What To Do If You're Losing Customers To Competitors
Losing customers isn’t a sign to slash prices. Do some analysis to see where your business can improve against your competitors.
What Is a Churn Rate?
Are you on track to hit your goals, or is customer attrition holding you back? Use the churn rate metric to see where you stand.
How to Improve Your Customer Churn Rate
Lower attrition can increase your profitability and growth rates. Explore seven ways to reduce churn and boost your business.
How to Regain Customer Trust After a PR Crisis
It can be a long, uphill journey to regain the trust of your customers after a PR crisis, but it is possible with the right approach. Here’s where to start.
D2C Customer Loyalty Program Ideas
Direct-to-consumer brands have the unique advantage of a wealth of customer data that they can use to create a truly valuable loyalty program.
How the Pandemic Changed Customer Loyalty
Changing consumer trends have put customer loyalty up for grabs. Here are some ways your business can respond.
How to Create 'Superfans' for Your Business
Superfans spread the word about your business and are often your most loyal customers. Here’s how to attract and create them.
B2B Loyalty Program Ideas
B2B loyalty programs have many similarities with B2C loyalty schemes, but with different incentives and ways to show you value your buyers’ business.
B2C Customer Loyalty Program Ideas
Improve customer retention by instituting a loyalty program that rewards repeat behavior and big-ticket purchases.