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Balancing the need to attract new customers while keeping your existing clients happy.
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6 Strategies for Finding New Customers for Your Small Business
Learn the six steps to acquire new customers in less time.
Customers
8 AI Tools and Features to Enhance Your Customer Service Experience
Discover top artificial intelligence tools and features to improve your business’s customer service experience, from conversational chatbots to data analytics.
Customers
Top Tips for Handling a Bad Customer Review
Every business has received a negative review at some point. Follow these tips to help turn a negative review into a positive outcome.
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5 Things You Should Never Say to Your Customers
Replace these phrases with positive, solution-oriented ones to improve your customer service and customer retention.
Is the Customer Always Right?
The short answer: no. Here are some situations in which the customer could be wrong, and what to do in these scenarios.
Customer Survey Tools and Success Tips
Surveys can reveal a broken process affecting the customer’s experience. Here’s how to effectively survey your customers.
How to Survey Customers: Best Practices for Small Business
There are right and wrong ways to survey your customers. Here are five steps to follow to make sure that your survey gives you the feedback you need.
How to Handle Customer Refunds at Your Business
Use these tips to develop an effective customer return management process.
How Introverts Can Build Connections With Customers
Here’s how to find your strengths and use them for cultivating client relationships.
How to Communicate a Data Breach to Customers
Cyberattacks can result in viruses, data breaches, or other compromising situations. In any case of a cyberattack, you need to alert your affected customers.
How to Communicate a Product Discontinuation to Customers
Are you discontinuing a product? It could be a touchy subject if not handled properly. Here’s how to tell your customers that you’ve moved on from their favorite product.
How to Communicate a Price Increase to Customers
Rising costs can require raising your prices. How do you approach this touchy subject with your customers? Read on for some tips and tricks.
5 Touchy Subjects and How to Communicate Them to Your Customers
It’s not easy to break news to customers that may disrupt their experience with your business. Here’s how to address five touchy subjects with transparency and a focus on customer service.