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Balancing the need to attract new customers while keeping your existing clients happy.
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6 Strategies for Finding New Customers for Your Small Business
Learn the six steps to acquire new customers in less time.
Customers
8 AI Tools and Features to Enhance Your Customer Service Experience
Discover top artificial intelligence tools and features to improve your business’s customer service experience, from conversational chatbots to data analytics.
Customers
Top Tips for Handling a Bad Customer Review
Every business has received a negative review at some point. Follow these tips to help turn a negative review into a positive outcome.
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Franchise Owners Share Secrets for Bringing Customers In-Store
As online shopping becomes more prevalent, brick-and-mortar shop owners must stay competitive and proactively encourage customers to shop in-store.
Creative Ways Businesses Can Employ Membership Pricing Models
Here are some ways you can create recurring revenue through memberships.
Communicating With Customers About Supply Chain Problems
As delays in the supply chain mount, it’s vital that the lines of communication with your customers remain open.
Expert Tips for Finding New Customers
Looking to attract new customers to your business? Here’s some inside tips from successful business owners.
Customer Relationship Management [CRM] Software Guide
Does your small business need a CRM system? Use this guide to decide.
How to Offer Financing and Layaway to Customers
Popular buy-now-pay-later services offer a new version of layaway to consumers. Here are seven services that businesses can partner with to make big purchases more accessible.
5 Customer Service Trends to Expect Post-Pandemic
During the pandemic, businesses changed their customer experience. Here are the changes that will be around long after COVID-19 is a thing of the past.
How to Keep Customer Data Secure
Security experts offer tips for making sure the sensitive information you gather stays safe.
How to Handle Negative Customer Reviews
Follow these steps to turn a negative customer review into a positive marketing opportunity.
How to Monitor and Manage Customer Review Sites
These are the five popular reviews sites every small business should know and how to manage reviews on each platform.