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Balancing the need to attract new customers while keeping your existing clients happy.
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6 Strategies for Finding New Customers for Your Small Business
Learn the six steps to acquire new customers in less time.
Customers
8 AI Tools and Features to Enhance Your Customer Service Experience
Discover top artificial intelligence tools and features to improve your business’s customer service experience, from conversational chatbots to data analytics.
Customers
Top Tips for Handling a Bad Customer Review
Every business has received a negative review at some point. Follow these tips to help turn a negative review into a positive outcome.
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The Value of Routine Customers
By becoming a part of your customers’ routines, you can enjoy improved business outcomes.
Improve Customer Service Using AI
Artificial intelligence tools help your customers get the support they need faster without adding to the headcount of your service team.
5 Tips for Managing B2B Customer Expectations
In the B2B market, customer satisfaction is essential to a business’s long-term success. Here are five ways to effectively manage B2B customer expectations.
How to Turn a Negative Customer Experience Into a Positive One
When things go wrong in a customer experience, use it as an opportunity to address the customer’s needs and strengthen your brand.
How to Get to Know Your Customers: 6 Effective Tips
Establishing a customer relationship is crucial to a brand’s success. Learn how to effectively connect with your audience using these tips.
12 Common CRM Questions Answered
Are you considering CRM software for your small business? Get answers to pressing questions and learn what to ask during a product demo.
How to Write a Refund and Return Policy
Straightforward return and exchange guidelines improve consumer experiences while reducing fraud. Learn how to draft a solid policy.
How to Handle Customer Complaints
Customer criticisms can be hard to stomach, but they’re an inevitable part of doing business. Explore strategies for turning negative experiences into positive ones.
How to Tell a Client They Are Wrong
Customers hire you for your expertise, and sometimes that means correcting their mistakes. Get practical advice for communicating in a results-driven industry.
How to Deal with Angry Customers Online: Expert Tips
When working with irate online customers, empathy and listening are key to defusing anger.