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Balancing the need to attract new customers while keeping your existing clients happy.
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6 Strategies for Finding New Customers for Your Small Business
Learn the six steps to acquire new customers in less time.
Customers
8 AI Tools and Features to Enhance Your Customer Service Experience
Discover top artificial intelligence tools and features to improve your business’s customer service experience, from conversational chatbots to data analytics.
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Top Tips for Handling a Bad Customer Review
Every business has received a negative review at some point. Follow these tips to help turn a negative review into a positive outcome.
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Customer Compliance Tips for In-Store Coronavirus Policies
Business owners must ensure their in-store customers comply with any new COVID-related policies they've put in place. Follow these tips when you reopen.
Customer Communication Tips During Coronavirus
Businesses that want to survive COVID-19 must maintain consistent and relevant communication with customers throughout the pandemic. Here's how to do it.
How to Provide Great Customer Service During a Crisis
When things are going wrong, it’s important to know how to communicate with your customers effectively. Here are six ways you can provide great customer service during a crisis.
Examples of Communicating With Customers During Coronavirus
How companies from Capital One to Starbucks are communicating with customers during coronavirus and what your business can learn from them.
How to Keep Customers During the Coronavirus Outbreak
Even if you need to close due to health and safety concerns, there are ways to keep serving your customers during the coronavirus outbreak.
How to Stay Connected to Customers During Coronavirus Crisis
Your customers may be on self-quarantine, but that doesn't mean you can't stay connected and continue providing excellent service.
How Small Businesses Can Find New Customers
The key to small business growth is gaining new customers. Here are a few ways you find and retain loyal customers.
How to Use CRM Software
CRM software is integral for businesses of all sizes to track, manage and organize their customers. Here’s how to use and implement a CRM for your business.
How to Know if You Need CRM Software
When your business grows to a certain point, you’ll want to invest in customer relationship management (CRM) software to help you keep track of your leads.
5 Surprising Uses of CRM Software
Customer relationship management (CRM) tools can do more than just track deals. Here are five additional functionalities of your CRM software.