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Buffalo Hot Dog Joint Specializes in Great Customer Service

This Buffalo-based hot dog restaurant has won the hearts of its local community by mastering the customer experience.

How to Handle Customer Complaints

Customer criticisms can be hard to stomach, but they’re an inevitable part of doing business. Explore strategies for turning negative experiences into positive ones.

How to Write a Refund and Return Policy

Straightforward return and exchange guidelines improve consumer experiences while reducing fraud. Learn how to draft a solid policy.

How AI Is Changing How Marketers Sell Everything

While apps like ChatGPT and Dall-E get most of the AI attention, AI is quietly changing how we buy and sell goods and services.

How to Create an Employee Assistance Program

An employee assistance program can enhance the employee experience. Here’s how to navigate the different options when setting up your own EAP.

How to Create a Great Internship Experience

Want to guide young professionals and develop a talent pool? Here's how to create mutually rewarding relationships with interns.

Startups & Legacy Brands Monetize the Pain Points of Remote Work

Groundfloor, Webex by Cisco, and Letsmeet, are offering solutions that facilitate out-of-office functions and strengthen relationships among coworkers, as the work-from-anywhere trend continues.

Earth-Positive Potting Soil Entrepreneurs Share Business Tips

Chad Massura, Founder and CEO, and Jules Giuliano, Lead Soil Researcher, of the earth-positive brand Rosy Soil share their tips for adapting and marketing a product, even if it’s not “perfect” yet.

Daily Habits That Prevent Burnout for Entrepreneurs

These simple daily habits can help you stay grounded and keep you from burning out as an entrepreneur.

How Reskilling and Upskilling Can Help Solve Your Business’s Talent Crisis

With upskilling and reskilling, you can use transferable skills to bridge gaps between two roles or learn advanced skills to get ahead of the competition.