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Launch Pad
Experts and innovators on the tech, trends, and tough challenges you need to be preparing for in the near future.
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Resale’s Next Big Wave: Execs From ThredUp to Trove on How Tech and Brand Adoption Are Driving Secondhand Retail Boom
The consumer appetite for pre-owned goods continues to accelerate, and new technologies that make it easier to sell and buy secondhand are fueling sales.
Launch Pad
Scents of Change: Generation Z and Men Drive Fragrance Boom
The fragrance category grew faster than any other beauty segment in 2024. Industry leaders unpack just how.
Launch Pad
Cooking Convenience Trends Are Driving Sales for Food and Beverage Companies
Time-pressed consumers want restaurant-quality food at home, opening big opportunities for mixes, meal starters, kits, sauces, and other shortcuts — especially those with global flavors.
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Latest—
Effects of Coronavirus Pandemic: Consumer Psychologist Interview
Kit Yarrow, who’s counted brands from GE to Westfield malls among her clients, discusses the nation’s psyche during crises, and what’s critical to reaching consumers navigating the pandemic today.
Effects of Coronavirus Pandemic on Food Delivery Businesses
Panic-buying and fear of contagion are driving many consumers to download apps for groceries and meals during the coronavirus crisis.
Sales Techniques to Change Due to Coronavirus Hygiene Concerns
Retailers will have to rethink their favorite sales techniques as consumers become more concerned about hygiene amid COVID-19.
Changes in Consumer Buying After Coronavirus Pandemic
More online grocery orders, more buying in bulk and more virtual store experiences are some of the likely changes.
Coronavirus Pandemic: Restaurants Adapt to Takeout & Drive-Thru
Foodservice giants like Starbucks and McDonald’s rapidly shift gears to keep employees and customers safe, while working with vendors to ensure that food continues to flow through the supply chain.
Coronavirus Effects on Businesses in Major Industries
A look at the unfolding fallout from COVID-19 on stores, hotels, foodservice and fashion, and glimpsing a post-pandemic business landscape.
Predictive Analytics Boosts Customer Service at Reputation.com
The site is looking to take its reputation management services to new heights with data analytics designed to predict potential customer service issues.
How Bed Bath & Beyond Keeps Its Pricing Strategy Competitive
The chief value optimization officer of the home chain discusses the task of melding data science with the art of merchandising—critical to surviving and thriving in an omnichannel shopping world.
Major Brand Executives Explain Top
CEOs’ business-driving strategies highlight the trends reshaping the retail landscape and the push to adapt to consumers’ heightened demands.
How the Micro-Experience Trend Fuels Customer Engagement
Brick-and-mortar brands from Canada Goose to Drybar are offering consumers new ways to interact with products and services, adding experiences scaled small enough to be offered in multiple locations.