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The Leap

Poised for growth and ready to take the big step? Advice and inspiration from entrepreneurs who've done it successfully and what they'd do differently next time.

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How 1-800-Flowers Changed Its Corporate Gifting Strategy to Monetize the Remote Workforce Trend

The gifting conglomerate that also owns Harry & David has added a new B2B platform that businesses large and small can use to maximize employee and client appreciation programs.

Checkin.com CEO on Reaching Profitability Its First Year in Business

The CEO of Checkin.com shares what it took to turn a profit — an elusive-yet-coveted milestone for a nascent business.

Startup Something Better Foods Brings Plant-Based Soul Food to Whole Foods

The founder of startup manufacturer Something Better Foods shares how he broke into big retail with a plant-based soul food line that’s a 20-year-long labor of love born from loss.

Retailer Joann Rethinks About Customer Service While Reinventing Its Stores

As the fabric and crafting retailer embarked on an ambitious project to reinvent its stores, it first had to listen to what its customers were saying.

Interview With Uber's Global Head of Grocery and New Verticals

Uber's Raj Beri shares how the app is building on the pandemic-driven success of its grocery delivery business with a bold retail expansion worldwide via mega merchants and 10,000 SMBs.

How Care+Wear Reached Business Profitability

The founder and CEO of healthcare clothing company Care+Wear unpacks what it took to turn a profit — an elusive-yet-seminal goal for a growing business.

How Sally Beauty Maximized Worker Productivity and Modernized Its Store Operations

The 5,000-store beauty supply retailer brought its payroll and store management systems into the digital age, yielding lessons for businesses large and small.

Klarna Aims to Be Part of Small Businesses’ Post-Pandemic Recovery

The BNPL startup is promoting small retailers with marketing support to fee waivers.

How the Pandemic Helped Frozen Yogurt Startup Yasso Boost Sales

The red-hot frozen novelties category grows as the pandemic inspires consumers to scoop up healthier treats.

Slack Adds New Features to Become Indispensable in a Post-COVID Workplace

The messaging platform is adding new ways to connect employees, as well as vendors and clients, as it seeks to become the digital headquarters for businesses large and small in the hybrid workplace.